Position
The Senior Critical Facilities Manager will be part of the Data Centre team.
Location
Based in our offices in Batam, Indonesia.
Overview
The Senior Critical Facilities Manager leads 24/7 data center operations to ensure uptime, reliability, and compliance. The role serves as a key bridge between the operations team and the DC Operations Director, providing operational leadership, technical governance, and stakeholder management, including customer engagement.
Key Responsibilities
- Lead 24/7 data center operations to ensure uptime, reliability, and SLA compliance
- Act as key escalation point for incidents, driving resolution and root cause analysis (RCA)
- Serve as a bridge to the DC Operations Director, supporting strategic execution and reporting
- Oversee vendor performance and maintenance delivery quality
- Ensure compliance with regulatory, safety, and operational standards (SOP/MOP/EOP)
- Manage change processes, risk assessments, and operational impact communication
- Provide technical leadership across critical infrastructure systems and commissioning activities
- Lead and develop a scalable, high performing team to support current data centre operations and future expansion
- Lead customer and stakeholders engagement initiatives to enhance service quality, strengthen partnerships, and drive continuous improvement
- Manage operational budgets, OPEX, and resources planning. Support CAPEX and OPEX planning.
- Ensure achievement of uptime, customers’ SLA, team KPI and customers contractual commitments
- Drive continuous improvement in efficiency, sustainability (PUE/WUE), cost optimization, and the adoption of data centre industry best practices.
Qualifications & Experiences
Mandatory Requirements:
- Bachelor’s degree in Mechanical Engineering, Facilities Management, or a related field
- Minimum 8 years of experience in hyperscale data center operations, including people management responsibilities
- Strong technical expertise in power systems, mechanical systems, reliability engineering, control systems (BMS, BAS, DCIM), and Direct Liquid Cooling (DLC) technology
- Proven experience in data center commissioning and operations
- Solid understanding of technical governance, standards, and compliance frameworks
- Demonstrated experience in data center asset lifecycle management
Core Competencies
- Strategic thinking & leadership
- Stakeholder and customer management
- Crisis and incident management
- Decision-making under pressure
- Strong communication and influencing skills
What We Offer:
- Competitive salary
- Insurances
- Wellbeing benefits
- Good Life Balance
- Opportunities for professional development
- A supportive work environment.
