Position
The NDP1 Facilities Shift Technicians will be part of the Data Centre team.
Location
Based in our offices in Batam, Indonesia.
Overview
The NDP1 Facilities Shift Technician is responsible for the 24/7 Data Centre operations, monitoring, and maintenance of all critical infrastructure and facilities systems. This role is a shift-based duties role to ensure 100% uptime, uninterrupted availability, optimal performance and compliance with operational procedures, safety policies, and SLA requirements.
Key Responsibilities
- Perform routine rounds and inspections for all infrastructure systems in Data Centre: MV/LV Switchgear, RMU, UPS, Generators, busbars, chillers, cooling tower, HVAC systems, BMS, Fire Systems.
- Monitor and respond to all alerts, warning, alarm from BMS, BAS, Fire system, and other monitoring dashboards.
- Carry out front line troubleshooting, containment actions and escalation for deviations or alarms.
- Escort and monitor all planned preventive maintenance, corrective maintenance, break-fix activities, emergency Change works according to OEM standards, approved SMOPs, checklist.
- Coordinate with all contractors, vendors, specialists during infrastructure service.
- Act as the first responder during critical alarms, faults, or emergencies and ensure escalation as follow policies and procedures.
- Perform safe isolation, switching, energization under supervision as required.
- Support smart hand and cross team tasks such as infrastructure checks for ICT hardware installation, MMR fiber patching support as permitted, rack energization / deenergisation, patch panel labelling, hot / cold aisle containment checks, deep cleaning escorting, customer-vendor escorting.
- Ensure clear verbal and written handover among all shifts and day technicians, engineers.
- Create CMMS Change Ticket and maintain the CMMS system, asset inventory, PTW system.
- Validate vendor work quality and sign off maintenance report and service reports.
- Work collaboratively with all relevant stakeholders, operations team, connectivity team to accomplish tasks.
- Be prepared to provide shift coverage when required due to manpower shortages, emergencies, critical activities or additional manpower is needed.
- Willing to perform overtime when necessary for maintenance windows, urgent tasks, or operational demands, incidents or system breakdowns, emergency response events, post troubleshooting coordination, training.
- Assist with documentation, communication, and coordination during and after incidents.
Qualifications & Experiences
Mandatory Requirements:
- 2+ years of experience in facilities or operations management
- Able to communicate in English
- Understanding of data centre MEPF infrastructure, HVAC, Chillers, CRAH, UPS, MV/LV switchgear, UPS, battery, fire system
- Follow up discipline, good coordination, customer facing skills
- Ability to review standard of Operations Procedure, Method of Procedure, Emergency of Operations Procedure, Incident Reports, Root Cause Analysis reports, asset management, PTW request
- Knowledge and experience of manage CMMS ticketing, Customer Portals, Change Management, PTW, PPM Planner, Corrective Maintenance, audit
- Able to work collaboratively with work relevant stakeholders
What We Offer:
- Competitive salary
- Insurances
- Wellbeing benefits
- Good life balance
- Opportunities for professional development
- A supportive work environment
