Position : NOC Technician – Rotating shift work.
Location : Sydney, Australia
BW Digital develops, funds, and operates digital infrastructure in the Asia-Pacific region. We provide customers with future-proof capacity and hosting solutions based on the highest level of performance, scalability and sustainability.
Our 15,000 km submarine cable – Hawaiki – connects Australia, New Zealand, American Samoa, Hawaii and continental United States since July 2018.
Our planned projects include Hawaiki Nui, a new trans-Pacific submarine cable connecting South-East Asia, Oceania and North America and Datagrid, the first carbon-neutral hyperscale colocation data centre in Australasia.
Purpose of role:
You will monitor and maintain telecommunication networks, troubleshoot issues, coordinate repairs, and proactively interact with customers to ensure their satisfaction. They will also support Engineering / Provisioning / Service Delivery projects and supervise maintenance activities.
Key tasks and responsibilities:
- Monitor networks and services and respond to outages or incidents in a 24/7 operation to guarantee high availability.
- With your team, provide a 24/7 technical hotline service to customers, internal employees, 3rd Parties and subcontractors;
- Provide 1st and 2nd level technical support for any possible fault at remote sites (including IT systems, network equipment, transmission equipment, PFE, security systems, AC/DC Plant, Air Conditioning, Chilling Units, UPS Systems, Generators, etc);
- Progress Provisioning / Service Delivery tasks under the direction of Service Delivery Manager / NOC Team Leader;
- Assist and remotely interface with on-site Cable Landing Station managers and interact with d subcontractors, suppliers, vendors, 3rd Parties;
Competencies or expertise, even partially:
- ICT/Engineering/Electronics/Telecommunications related qualification or experience
- Professional certifications such as CCNA, IPEP, CTNS, ITIL, …
- Networking and Telecommunications systems experience
- Server hardware experience or knowledge
- Experience of facilities management including AC/DC Plant, Air Conditioning, Environmental Control, Chillers, UPS Systems, Generators, PFE, security systems (CCTV, Access Control)
- Experience of optical fibre cabling protocols and deployment
- Practical hands-on ability and experience within a telco terminal station
- Previous customer service / helpdesk experience and use of a ticketing system
- Strong ability to troubleshoot, diagnose and respond to network / server alarms, events or incidents
- Strong analytical and problem-solving ability
- Good communication, team player and ready to work under pressure without direct supervision
Hours of work: Nominal 40 hours per week, Monday to Sunday working on rotating shifts including nights
What are we offering?
- We are an international SME, with a startup mindset and part of a solid group of 7000 employees. You will be joining a diverse, professional team where continual development and international career path are available.
- Are you keen to progress? We strive to provide learning opportunities to grow, and we encourage you to anytime upskilling.
- Do you believe in sustaining our planet? BW Group plays an important role in enabling a low carbon future. That is why we are making significant investments in renewable energy sources and related technologies. A sustainable future needs people like you who want to make a difference.
- We are a company committed to diversity. We offer equal opportunities regardless of race, nationality, gender, age, religion, sexual orientation or political beliefs.
- Our team members have access to an excellent benefit program that prioritizes their well-being, work-life balance, community and sustainability, as well as a positive company culture.
- Your application will be handled with the utmost confidentiality
